Rental Terms & Conditions
These conditions apply to every Oum Loca Car rental in Marrakech. Please read them before booking — and ask us if anything is unclear.
Driver Requirements
The person renting the car must be over 21 years old and hold a valid driving license for at least two years. If a second driver is needed, this must be arranged when picking up the car. All parties must provide original documents as well as passport (for foreigners) or ID card (for Moroccan citizens). Only authorized drivers on the rental contract will be allowed to drive the vehicle.Rental Period
The rental is granted for the duration specified in the contract unless extended by conventional agreement granted by the lessor. In the absence of return on the agreed date, the latter reserves the right to take back the vehicle wherever it is, at the expense of the tenant.Pickup / Return
OumLoca Car gives you the choice of pickup or return location (Airport, hotels, train stations... etc.), subject to prior agreement.Fuel
Fuel is at the customer's expense. The car will be delivered with an initial fuel level and left with the same level. No refund will be given for unused fuel.Payment / Deposit
All payments can be made in cash (euros or dirhams), by credit card (please note that credit card payment incurs an additional 4% commission), by secure online payment or by Swift transfer. Our rates include: unlimited mileage, oil and vehicle maintenance, vehicle collection/return. All our prices are expressed in euros. When picking up the vehicle, a mandatory security deposit will be taken from your card and will be cancelled when the vehicle is returned. The amount will be determined according to the category of the rented car.Insurance
All vehicles are comprehensively insured (tires not included). In case of damage other than vehicle theft, fire, glass breakage, civil liability and personal accident insurance (PAI), the driver will be liable for repair costs. NWC (Non-Waivable Charge), remains the responsibility of the driver in case of problems or partial or total responsibility. Flat fee charged for each rental where the vehicle is returned damaged. For any accident, with or without involvement of an identified Third Party, you must present within 24 hours an accident report, from the police, in order to have the damage to the vehicle covered.Required Documents
Driving License
A driving license of at least 2 years without major infraction. Holders of a British driving license must present the card with photograph.
Identity Documents
Valid identification (passport or ID card). If your ID does not include or match your current address, you will also need to provide separate proof of address.
Credit Card Security and Information
ACCEPTED: MasterCard, Visa
A deposit of a minimum amount of 1000 euros and maximum of 3000 euros will be blocked on your account during the rental period. This deposit is a guarantee in case of damage or theft of the vehicle. This amount will be automatically cancelled in the absence of theft or loss during the rental period. Please note that this amount is not equivalent to the total amount of the deductible indicated in the Insurance section. The credit card(s) must be in the name of the main driver.